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 Terms of Use 

Terms of Use for A4HealthPlus™

Last Updated: February 2025

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Welcome to A4HealthPlus™, a private virtual healthcare provider offering comprehensive virtual medical services, including mental health support, chronic disease management, and prescription services. Our services are available on a private-pay basis or through eligible insurance reimbursement.

By accessing or using our services, you agree to these Terms of Use, our Privacy Policy, and all applicable laws and regulations, including:

  • British Columbia’s Personal Information Protection Act (BC PIPA)

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)

  • BC College of Physicians and Surgeons Virtual Care Standard

If you do not agree with these terms, please refrain from using our services.

 

1. Acceptance of Terms

By accessing the A4HealthPlus™ website or using our virtual healthcare services, you confirm that you have read, understood, and agreed to these Terms of Use.
If you do not agree, you must discontinue use of our services immediately.

 

2. Scope of Services

A4HealthPlus™ provides private virtual healthcare services, including:

  • Mental health therapy and counseling

  • Chronic disease management

  • Lifestyle counseling and preventative care

  • Lab test requests and result interpretation

  • Specialist referral services

  • Prescription and medication management (including BC’s PharmaNet access)

  • Second medical opinions

Key Service Details:

  • Services are provided by licensed healthcare professionals in British Columbia.

  • Services are available to residents of British Columbia.

  • Visitors temporarily in BC can access services while in the province.

Emergency Disclaimer:
A4HealthPlus does not provide crisis or emergency intervention services. If you are experiencing a medical emergency, contact:

  • 911 (Canada-Wide Emergency)

  • BC Mental Health Support Line: 310-6789 (No area code needed)

 

3. Eligibility for Services

To use A4HealthPlus™ virtual healthcare services, you must:

  • Be at least 18 years old (or have a legal guardian's consent if under 18).

  • Be a resident or visitor currently in British Columbia at the time of consultation.

By accessing our services, you confirm that you meet these requirements.

 

4. Fees and Payment

Private Pay & Insurance Coverage

  • Clients are responsible for all fees associated with treatment.

  • Some private insurance plans may cover services, but A4HealthPlus does not guarantee coverage or reimbursement.

Payment Methods:

  • Secure online payment via credit card.

  • Direct billing may be available for select insurers (e.g., Manulife, Sun Life).

Cancellation & Refund Policy:

  • Appointments must be cancelled at least 24 hours in advance to avoid a cancellation fee (equal to the session cost).

  • Refunds are not available for prepaid services unless cancelled within the permitted timeframe.

 

5. Confidentiality & Privacy

A4HealthPlus is committed to protecting client privacy under BC PIPA and PIPEDA.

Collection & Use of Personal Health Information (PHI):

  • PHI is collected only when necessary to provide healthcare services.

  • Client consent is required for the collection, use, and disclosure of PHI.

  • PHI is stored on secure Canadian servers in compliance with BC PIPA.

Security Measures:

  • Encrypted platforms protect all patient interactions.

  • Role-based access controls prevent unauthorized PHI access.

  • Regular audits ensure compliance with provincial privacy laws.

Disclosure of Information:
PHI will not be shared without client consent, except:

  • When legally required (e.g., court orders, regulatory investigations).

  • In cases of imminent risk to patient or public safety.

For more details, refer to our Privacy Policy.

 

6. Use of Services

Client Responsibilities:

  • Provide accurate information when booking appointments.

  • Keep your account credentials secure.

  • Follow medical advice and treatment plans as recommended.

Prohibited Uses:

  • Using the services for unlawful purposes.

  • Impersonating another individual.

  • Engaging in activities that disrupt A4HealthPlus operations

  • Intellectual Property & Trademark Notice

  • A4HealthPlus™ and its logo are trademarks of A4HealthPlus Kft. All content, including but not limited to text, graphics, branding, and design, is the intellectual property of A4HealthPlus™ and may not be copied, reproduced, or used without prior written permission.

  • Unauthorized use of the name A4HealthPlus™, logo, or any part of the platform may result in legal action.

 

7. Limitation of Liability

While A4HealthPlus provides high-quality healthcare, we cannot guarantee specific outcomes. Healthcare results may vary by individual.

To the fullest extent permitted by law, A4HealthPlus is not liable for:

  • Dissatisfaction with services.

  • Technical failures or service interruptions.

  • Unauthorized misuse of information by clients (e.g., sharing session recordings).

  • Financial losses or denied insurance claims.

 

8. Professional Standards & Licensing

A4HealthPlus practitioners:

  • Are licensed professionals operating in British Columbia.

  • Adhere to BC healthcare regulations.

  • Are accountable to BC’s College of Physicians and Surgeons (CPSBC) if providing care to BC patients.

 

9. Governing Law & Dispute Resolution

These Terms of Use are governed by the laws of British Columbia.

Dispute Resolution Process:

  • Parties agree to attempt resolution through good-faith negotiation.

  • If unresolved, disputes will be handled in the courts of British Columbia.

 

10. Record Retention Policy

Medical records are retained for a minimum of 16 years after the last patient interaction, in compliance with BC laws.

 

11. Modifications to Terms

A4HealthPlus may modify these Terms of Use at any time.

How You’ll Be Notified:

  • Updates will be posted on our website.

  • Users may receive email notifications where appropriate.

  • Continued use of our services constitutes acceptance of the updated terms.

 

12. Accessibility & Accommodations

A4HealthPlus is committed to ensuring accessibility for all clients, including individuals with disabilities.

Need accommodations? Contact us at admin@a4healthplus.com for assistance.

 

13. Contact Information

For questions about these Terms of Use, contact:

Email: admin@a4healthplus.com
Phone: (780) 652-1660

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